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Returns
All orders returned within 14 days, from the date you received your order, are eligible for an exchange or refund. Returns after this period will only be accepted at our discretion. Please note shipping, tax and duty costs on all orders are non-refundable.
All items that are returned or exchanged must be unworn and in their original condition, including any packaging and swing tags. If any item is damaged, soiled or altered this may not be accepted and may be sent back to you.
Please allow up to 14 working days, from the date you sent the items back, for us to receive and process your return, during sale periods this may take a little longer. Refunds made via PayPal e-Cheque can take up to 10 working days to clear.
How To Return Your Item(s) - Australia / New Zealand
Currently we do not have a freepost service. Please arrange return postage to the address at the bottom of the returns slip and mark box as ‘RETURNED GOODS’ on the outside of the package and on the commercial invoice.
We cannot be held responsible for items lost in the post so we recommend using a tracked service and obtaining proof of postage.
Please allow up to 5 working days from receipt of your return for your refund/exchange to be processed through our warehouse. Shipping, tax and duty costs are non-refundable.
Returns FAQ's
Can I exchange my order for completely different items?
If you are exchanging for items with a lesser value we will refund the difference. If you would like to exchange for items with a higher value, you will need to request a refund on the original order and place a new order for the replacement items of higher value. We will refund your original purchase as soon as we receive the goods back.
How long will it take to send out my exchange items?
We receive returns daily, Monday – Friday. You should allow up to 14 working days for your return to be processed from the date you sent the products back to us, although it can take longer during busy periods such as xmas and sale.
Will I be charged tax or duty on my replacement item?
We mark all replacement shipments as ‘exchange’ or ‘replacement’ with ‘no commercial value’, on the basis taxes would have been paid on the original order. In the unlikely event the your local authorities request taxes on the replacement item, we recommend that you dispute these charges with them directly.
How long will it take to process my refund?
We aim to process all refunds within 14 working days from the date you sent the products back to us. We will send you a confirmation email to notify you we have refunded your card. Please note: that refunds can take up to 10 days to credit on your account statement, dependent on the card issuer. Refunds via Paypal take between 5 to 10 working days to arrive into your Paypal account.